Hotel - Onlineshop
TERMS OF SERVICE
§ 1 scope, customer information
The following general terms and conditions regulate the contractual relationship between KUK GmbH and consumers who buy goods through our shop. The contract language is German.
§ 2 conclusion of contract
(1) The offers on the Internet represent a non-binding invitation to you to buy goods.
(2) After entering your data and clicking the order button, you are submitting a binding offer to conclude a purchase contract.
(3) With the confirmation of receipt sent immediately by e-mail, acceptance of the offer is also declared and the purchase contract is thus concluded.
§ 3 Customer information: Storage of your order data
Your order with details of the concluded contract (e.g. type of product, price, etc.) will be saved by us. However, you cannot access your past orders over the Internet. We will send you the terms and conditions, but you can also access them at any time via our website. If you would like to save the product description on our shop page for your own purposes, you can, for example, take a screenshot at the time of ordering or, alternatively, print out the entire page.
§ 4 Customer information: Correction note
You can correct your entries at any time before submitting the order with the delete button. We will inform you about further correction options on the way through the ordering process. You can also completely end the ordering process at any time by closing the browser window.
§ 5 return costs in the event of cancellation
In the event of cancellation, you have to bear the costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of EUR 40 or if the price of the goods is higher at the time of the cancellation have not provided the consideration or a contractually agreed partial payment. But you only have to bear the regular costs of the return. Additional costs that arise, for example, through a change in our place of business or through the use of expensive transport services requested by us, are at our expense.
§ 6 Warranty
The guarantee is based on the statutory provisions.
The place of performance for all obligations arising from the contractual relationship is Düsseldorf
Düsseldorf is the exclusive place of jurisdiction for all current and future claims from the business relationship with merchants, including bills of exchange and checks.
The contractual relationship is subject exclusively to German law, in particular the German Civil Code and the Commercial Code.
Should one of these points be ineffective, this shall not affect the effectiveness of the remaining provisions of our delivery and payment conditions.
Here you can download the general terms and conditions in detail. [AGB.pdf] The guarantee is based on the statutory provisions.
§ 1 scope
1.1 These general terms and conditions for the hotel industry (hereinafter referred to as “AGBH 2006”) replace the previous ÖHVB in the version dated September 23, 1981.
1.2 The AGBH 2006 do not exclude special agreements. The AGBH 2006 are subsidiary to individual agreements.
2.1 Definition of terms:
§ 2 Definition of Terms
"Consumer" and "Entrepreneur":
Is a natural or legal person who accommodates guests for a fee.
Is a natural person who uses the accommodation. As a rule, the guest is also a contractual partner. Guests are also those persons who travel with the contractual partner (eg family members, friends, etc.).
Is a natural or legal person at home or abroad who concludes an accommodation contract as a guest or for a guest.
The terms are to be understood in the sense of the Consumer Protection Act 1979 as amended.
Is the contract concluded between the accommodation provider and the contractual partner, the content of which is regulated in more detail below.
§ 3 Conclusion of the contract - deposit
3.1 The accommodation contract is concluded when the accommodation provider accepts the order from the contractual partner. Electronic declarations are deemed to have been received if the party for whom they are intended can call them up under normal circumstances and access takes place during the announced business hours of the accommodation provider.
3.2 The accommodation provider is entitled to conclude the accommodation contract on the condition that the contractual partner pays a deposit. In this case, the accommodation provider is obliged to inform the contractual partner of the required down payment before accepting the written or verbal order from the contractual partner. If the contractual partner agrees to the down payment (in writing or verbally), the accommodation contract is concluded upon receipt of the declaration of consent for the contractual partner to pay the down payment to the accommodation provider.
3.3 The contractual partner is obliged to pay the down payment at least 7 days (incoming) before the accommodation. The contractual partner bears the costs for the money transaction (e.g. transfer fees). The respective conditions of the card company apply to credit and debit cards.
3.4 The deposit is a partial payment of the agreed fee.
§ 4 Beginning and end of the accommodation
4.1 Unless the accommodation provider offers a different time to move into, the contractual partner has the right to move into the rented rooms from 4 p.m. on the agreed day (“day of arrival”).
4.2 If a room is used for the first time before 6 a.m., the previous night counts as the first overnight stay.
4.3 The rented rooms must be vacated by the contractual partner by 12 noon on the day of departure. The accommodation provider is entitled to invoice an additional day if the rented rooms are not vacated on time.
§ 5 Withdrawal from the accommodation contract - cancellation fee Withdrawal by the accommodation provider
5.1 If the accommodation contract provides for a down payment and the contract partner has not paid the down payment on time, the accommodation provider can withdraw from the accommodation contract without a grace period.
5.2 If the guest does not appear by 6 p.m. on the agreed day of arrival, there is no obligation to provide accommodation, unless a later arrival time has been agreed.
5.3 If the contractual partner has made a down payment (see 3.3), however, the rooms will remain reserved until 12 noon on the day following the agreed arrival date at the latest. In the case of advance payments of more than four days, the obligation to provide accommodation ends at 6 p.m. on the fourth day, with the day of arrival being counted as the first day, unless the guest announces a later day of arrival.
5.4 Up to 3 months before the agreed arrival date of the contractual partner at the latest, the accommodation contract can be terminated by the accommodation provider for objectively justified reasons, unless otherwise agreed, by unilateral declaration.
Withdrawal by the contractual partner - cancellation fee
5.5 Up to 3 months before the agreed arrival date of the guest at the latest, the accommodation contract can be canceled without paying a cancellation fee by a unilateral declaration by the contractual partner.
5.6 Outside the scope of § 5.5. Withdrawal through a unilateral declaration by the contractual partner is only possible with the following cancellation fees:
- up to 1 month before the day of arrival 40% of the total arrangement price;
- up to 1 week before the day of arrival 70% of the total arrangement price;
- in the last week before the day of arrival 90% of the total arrangement price 4th
up to 3 months 3 months to 1 month
no cancellation fee - 40%
Disabilities of arrival
1 month to 1 week 70